Refund & return policy

1. Try before you pay

• Each business app has a free 30-day trial with every feature switched on. No payment or card is needed to start.
• Please use the trial to check the app suits your organisation before you buy a licence.
• Lwasa Ludo is free, so there is nothing to pay and nothing to refund.

2. When you get a full refund

We refund the full amount you paid if you ask within 7 days of payment and:

• the licence key we sent you does not activate the app, or
• the app has a fault that stops you using it, and our support team cannot fix it within 7 days of your report, or
• you were charged twice or charged the wrong amount by mistake (we refund the extra amount at any time).

Software is delivered digitally as a licence key, so a "return" means we deactivate that licence key when we refund you.

3. When refunds are not given

• Requests made more than 7 days after payment.
• A change of mind after the licence has been used for real work.
• Unused days or months of a subscription you cancel early. Your licence keeps working until it expires.
• Problems caused by your own hardware, network or internet provider, or by changes made to the app or its data by someone other than us.

4. Exchanges

Within 7 days of payment you can switch your licence to a different plan or a different Pulse app. We move what you paid to the new licence, and you pay or receive any difference in price.

5. How to ask for a refund or exchange

Contact us with the app name, your organisation's name, the Device ID shown in the app, and your payment reference (Mobile Money or bank):

We reply within 2 working days. Approved refunds are paid back the same way you paid (Mobile Money or bank transfer) within 14 days, free of charge.